RETURNS & REFUNDS
Please read the returns and refund policy in its entirety.
We move fast at WTF and we will endeavour to deal with any refunds as quick as we can. Refunds will be issued to the debit/credit card used to place the order.
Right To Cancel
You have the right to cancel your order within 14 days from receiving the goods. We will issue refunds to your debit/credit card when the cancelled goods arrive with us by return postage. Delivery charges cannot be refunded and return postage will not be covered by www.wtf.co.uk
To return any items, e-mail us at firstname.lastname@example.org within the 14 days. The items should then be returned by and tracking provided. Goods must be returned in their original condition.
Incorrectly Supplied Items
If you receive incorrectly supplied goods, we will offer a quick replacement, refund or alternative item to the same value. Contact us within 14 days, quoting the order number, and we will make it right.
Defective or Damaged Goods
Please ensure you inspect any goods prior to signing for delivery. Any visible damage whatsoever should be noted and the delivery signed for as damaged. If an inspection is not possible please ensure you sign for goods ‘unexamined’ allowing us to lodge claims with our delivery partners. We advise sending a photo of damaged goods. This will enable us to deal with your issue quickly.
Damaged or defective goods should be reported to us with 24 hours of receiving the delivery. Please quote your order number to allow us to find your details efficiently. We will arrange for the uplift and inspection of goods. Should we, upon receipt of items be satisfied as to the alleged defects we will either replace the goods or arrange a refund of the full value of the goods. What The Food & Co. UK will incur redelivery postage costs for defective or damaged goods.
We advise you return goods using special/recorded delivery or equivalent service. You can obtain a proof of posting certificate free at any post office. If you do not wish to post the item yourself, we can arrange for a courier the goods for you. This will incur a charge of £5.95.